Build lasting customer relationships and increase sales effectiveness.
Microsoft Dynamics 365 Customer
Engagement is a strategic platform that supports business growth by automating sales processes and strengthening long-term customer relationships across sales, marketing, and service teams.
Products
CE
Bartek Bakowski
Dynamics 365 CE Team Leader
We implement solutions that truly support sales teams, marketing teams, and field teams in their day-to-day work. Above all, they simplify operations and eliminate chaos. This technology is about people.
Our structured and methodical approach to Microsoft Dynamics 365
implementations ensures maximum business value while minimizing operational and regulatory risk.
Customer Insight
An advanced analytics platform that connects data from multiple sources to create a comprehensive, unified customer view. It enables experience personali zation, customer segmentation, and predictive behavior modeling powered by artificial intelligence and advanced analytics.
Sales
A comprehensive CRM solution for managing end-to-end sales processes. It automates lead management, opportunity tracking, sales forecasting, and reporting, while integrating seamlessly with Microsoft 365 and LinkedIn Sales Navigator.
Customer service
A customer service platform with omnichannel capabilities, case management, a centralized knowledge base, and AI-powered chatbots. It enables ticket tracking, process automation, and the delivery of a consistent customer experience across all service touchpoints.
Field service
A field service management solution with route planning, resource management, a mobile application for technicians, and IoT integration. It optimizes service schedules and increases field workforce efficiency through real-time operational insights.
Dynamics 365 CRM operates fully within the Microsoft environment, providing seamless connectivity with the everyday tools used by sales, marketing, and customer service teams. This approach reduces implementation costs, accelerates user adoption, and delivers measurable improvements in team productivity.
Outlook & Teams
CRM where you work every day
Automatic email capture in CRM, meeting scheduling, and instant access to customer history all without leaving Outlook or Microsoft Teams.
Power Platform
No-code automation
Create workflows, automate follow-ups and generate reports from CRM and marketing data without relying on IT teams.
ERP Microsoft (F&O, SCM)
CRM integrated with ERP
Eliminate data silos by combining sales, finance, and inventory information
into unified management views and real-time dashboards.
We build a 360-degree customer view and activate real-time personalization - without heavy IT. We connect first-party data, apply AI-driven segmentation, and automate communication that directly supports sales and marketing performance.
360° Customer Profile (CDP)
Data consolidation from Dynamics 365, ERP, e-commerce, loyalty systems, and custom applications. Customer identities are resolved using rules and AI, while consents and preferences are managed in a single, centralized location - fully GDPR-ready.
Segmentation and Predictive Models (AI)
We create dynamic segments that update in real time. We leverage propensity, churn, and CLV models both prebuilt and custom - to deliver actionable insights that support data-driven sales and marketing decisions.
Personalization and Customer Journeys
Event-driven orchestration across email, SMS, push notifications, advertising, and in-app channels. A/B testing, rules, triggers, and ROI measurement are managed in one centralized environment.
Increase sales team productivity with AI-powered CRM that automates sales processes, delivers intelligent insights, and helps build stronger customer relationships.
Empower your team with AI Copilot that helps diagnose issues, craft responses, and resolve customer cases faster than ever before.
Automate customer journeys, personalise communications and measure campaign performance with advanced marketing tools integrated with Customer Insights.
Boost technician productivity and improve first-time fix rates with AI-powered scheduling, a mobile field service app, and advanced work order management.
The native Dynamics 365 mobile application gives your team access to key customer data, real-time updates, and relationship management - anytime and anywhere.
Offline Synchronization
Work without an internet connection. Data synchronizes automatically once connectivity is restored.
Real-time Communication
Instant notifications and seamless communication with your team in real time.
Enterprise-Grade Security
Advanced security controls and access management designed to meet enterprise compliance and governance requirements.
Microsoft Dynamics 365 Customer Engagement increases engagement by delivering a unified, 360-degree customer view, enabling real-time communication personalization, and automating end-to-end customer journeys. The platform connects data across sales, marketing, service, and social channels, ensuring that every interaction is consistent and precisely aligned with customer needs. AI models predict purchase intent and recommend next-best actions, resulting in up to 38% higher CSAT and a 30% reduction in churn.
Microsoft Dynamics 365 Marketing provides a comprehensive set of tools to plan, execute, and optimize data-driven marketing activities:
The platform increases conversion rate by 40-60% and delivers full, end-to-end ROI tracking across all marketing activities.
The integration of Field Service with Customer Engagement automates the end-to-end service process. A customer request creates a Work Order, the system assigns a technician by location and competence, and the customer tracks arrival in real time. Technicians have access to the full customer history and product documentation via a mobile app.
IoT sensors predict failures and create proactive service requests, reducing downtime by 35-50%. Remote Assist by Teams/HoloLens supports technicians remotely, increasing the First-Time Fix Rate to 85%.
Microsoft Dynamics 365 provides:
360° Sales Management
Gain a complete view of the customer lifecycle - from lead to closed transaction. Plan activities more effectively with behavioral analytics and forecasts.
Marketing Automation
Create data-driven campaigns, segment audiences, and measure performance in real time.
Intelligent Customer Support
Centralize the customer communication history, automate case routing, and increase satisfaction with faster responses.
Business Analytics
Built-in Power BI transforms data into actionable insights - make decisions based on facts.
Contact us and boost your sales.
Support today and in 5 years
Synchronization across multiple systems
Polish Localization Package
